Refund policy
At Ink Sports, we take pride in the quality of our products, including our handmade and made-to-order SuitSkirts. We want our customers to shop with confidence and understand their rights when purchasing from us.
This Returns & Refund Policy applies to purchases made directly from Ink Sports.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) that cannot lawfully be excluded.
Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Products sold by Ink Sports must be of acceptable quality, match their description, be fit for any disclosed purpose and meet applicable promises made about the product.
If a product has a major problem, you may be entitled to choose a refund or replacement. A major problem can include circumstances where the product is unsafe, significantly different from its description, substantially unfit for its normal or disclosed purpose and cannot easily be fixed within a reasonable time, or has a problem that would have stopped a reasonable consumer from purchasing it had they known about it beforehand.
For a minor problem, Ink Sports may choose to repair the product, replace it or otherwise provide an appropriate remedy in accordance with the Australian Consumer Law.
Change of Mind
Please choose your items carefully.
Ink Sports does not provide refunds for change of mind, including where you:
- select the wrong size, colour or product;
- decide you no longer want or need the product;
- find the product cheaper elsewhere; or
- change your mind after placing your order.
Australian Consumer Law does not generally require a business to provide a refund or other remedy simply because a customer changes their mind.
This does not affect your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.
SuitSkirts — Handmade & Made to Order
SuitSkirts are handmade and made to order. Please carefully check your selected size, colour and any personalisation details before submitting your order.
Because these products are made specifically following an order, we do not accept change-of-mind returns or exchanges for SuitSkirts once production has commenced.
This includes choosing an incorrect size, colour, personalisation or other option when placing your order.
However, this restriction does not apply where the product fails to meet a consumer guarantee under the Australian Consumer Law.
Personalised & Custom Products
Products personalised or customised specifically for you cannot be returned or exchanged because of change of mind or an error in information supplied by the customer.
Please carefully check all names, initials, spelling, colours, sizing and other personalisation details before confirming your order.
If Ink Sports makes an error in the personalisation or the product otherwise fails to comply with an applicable consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.
Faulty, Damaged or Incorrect Products
If you believe your product is faulty, damaged, incorrectly supplied or significantly different from its description, please contact Ink Sports as soon as reasonably possible.
Please provide:
- your name and order number;
- a description of the problem; and
- clear photographs showing the issue, where reasonably necessary to assess the problem.
We may request that the product be returned to us so that we can inspect it.
Requesting photographs or proof of purchase does not limit any rights you may have under the Australian Consumer Law. Keeping records such as receipts and photographs can assist businesses in assessing complaints.
Normal Wear, Damage and Misuse
Ink Sports is not required to provide a remedy where the problem was caused by misuse, abnormal use or damage caused by the customer rather than a failure to meet an applicable consumer guarantee.
This may include damage caused by improper care, misuse, alterations or failure to follow reasonable product-care instructions.
Normal wear and tear is not necessarily a product fault.
Colour & Handmade Variations
Because some Ink Sports products are handmade, minor variations in stitching, finish or dimensions may occur.
Colours may also appear slightly different depending on lighting, photography and individual screen settings.
These characteristics do not automatically mean a product is faulty. However, this section does not limit your rights if a product fails to meet a consumer guarantee, including the requirement that goods match their description.
Proof of Purchase
We may ask you to provide reasonable proof of purchase when requesting a return, refund, replacement or other remedy.
This may include your order confirmation, receipt, invoice, transaction record or other reasonable evidence showing that the product was purchased from Ink Sports.
Returning a Product
Please contact us before returning a product so we can provide the appropriate return instructions.
Email: inksportsaustralia@gmail.com
Website: inksports.com.au
Please do not return products without first contacting us.
Where Ink Sports is responsible for providing a remedy under the Australian Consumer Law, any return arrangements and reasonable associated costs will be handled in accordance with our obligations under applicable law.
Refunds
Where a refund is required, approved refunds will generally be returned using the original payment method where reasonably possible.
Processing times may vary depending on your bank or payment provider.
Any rights to a refund under this policy are in addition to rights and remedies available under the Australian Consumer Law.
Shipping Charges
Original and return shipping charges for change-of-mind purchases are not refundable because Ink Sports does not accept change-of-mind returns unless we expressly agree otherwise.
Where goods fail to meet a consumer guarantee, shipping and return arrangements will be handled in accordance with the Australian Consumer Law.
Sale Items
Sale or discounted products remain covered by the Australian Consumer Law.
Ink Sports does not provide change-of-mind refunds simply because an item was purchased on sale. However, being a sale item does not remove a customer's statutory rights regarding faulty or non-compliant products. A blanket “no refunds on sale items” policy cannot override ACL consumer guarantees.
Contact Us
If you have a question about a return, refund or your order, please contact:
Ink Sports
Email: inksportsaustralia@gmail.com
Website: inksports.com.au
We will assess return and refund requests fairly and in accordance with this policy and the Australian Consumer Law.